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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is visible on each and every page. A context menu will appear. It includes detailed information about all the actions that you can carry out on the given page. Each popup shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich variety of tutorial videos illustrating how to work with our Control Panel. They're shot for those of you who want to see how things are getting done rather than just reading articles. In this way, everyone can quickly become familiar with our web hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you searching for, take a look at our comprehensive Frequently Asked Questions section, which covers questions asked by real clients and provides real solutions. We constantly "revamp" our Frequently Asked Questions database with new entries in order to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions database either, you can touch base with our excellent team of customer service technicians available 24x7 and eager to help you with any query. Each trouble ticket you submit will be responded to within sixty minutes (the average ticket response time being just 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 262689

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com